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Contacting Technical Support
INSTRUCTIONS
Gentle reader, you are our eyes. We need you to be as descriptive of the problem. Some people try to write us without identifying themselves or even describing the problem! We are a
volunteer organization
— we have day jobs, so please help us make the communication process easier by not having us ask you information you need to be providing from the beginning!
We're here to help you. Help us do that!
Also, as we exchange correspondence, please include the original text of the e-mail so we have a
context
. Some of you use different e-mail accounts
other
than the one you registered or first wrote us on. Without the text of the original conversation it's nearly impossible to track who's who.
Your User ID and E-mail Addresses.
We need this information to look you up in our database to check your User Name's configuration.
User ID:
Your Name:
E-mail Address you are writing from today:
E-mail of your user account:
Type 'SAME' if identical.
Give us some information about your computer and web browser.
Type of Computer / Device (Select one):
PC
Mac
WebTV
PDA
Other (Please specify:)
What brand is your web browser:
Microsoft Internet Explorer
Netscape
Firefox/Mozilla
Opera
Safari
Other (Please specify:)
SPECIFY VERSION
:
(In your browser window, click "Help" and "About..." to find out the version information)
If you can't log in, check all that apply.
(Clicking on the linked words will open new browser windows.)
I've downloaded and installed the most recent software update to my web browser
I have checked the
Technical Issues F.A.Q.
and tried the Quick Fixes.
I've even tried downloading the free
Mozilla Firefox
browser and experienced the same.
I ignored your 'Real Names Required'
Rules
and registered with a nickname.
(If you're honest about using a nickname or unapproved name format, don't worry. We're very forgiving. Chances are we deleted your User Name, but write us anyway just to confirm. If we did, then we'd ask you to re-register.)
Tell us about the problem.
General Description:
Please describe what happened — what you saw. Include what you did, how the forum system responded, etc. Remember: you are our eyes.
Error message:
Copy and Paste the error message you saw into the text area on the right.
URL of error message:
What was the web address of this error message
Do you wish to attach an image? (OPTIONAL)
Sometimes a picture speaks a thousand words, and if you're having a hard time describing the thingie and the doohickey, then this might help you.
Attach file:
HOW TO MAKE A SCREEN CAPTURE (PC Instructions):
1. First, select your browser window
2. Navigate to the page you are experiencing problems with
3. Resize the browser window SMALLER so that it shows only what you need it to show
4. Now with that browser selected, hit ALT-PRINTSCREEN
5. Click START then RUN
6. Type MSPAINT and hit ENTER
7. Click EDIT then PASTE
8. Save the file to your Desktop
9. Click the BROWSE button on this form to find that file, then click "OPEN".
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